Vacations are supposed to be a time to relax and enjoy, but let’s face it, not every trip leaves you with a perfect experience. Luckily today there’s a way to take out your frustrations on a bad trip - . online reviews - but not every hotel takes reviews as a suggestion on how to improve their business. In fact, one hotel has taken an extreme step to make sure they receive as few negative reviews as possible.
The Union Street Guest House in Hudson, New York is currently receiving a lot of bad press over a policy that fines wedding couples $500 should their guests decide to post a negative review about the establishment. The only way to get the money back is for the couple to get the review taken down.
“Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not,” reads the hotel’s online policy. “If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be a $500 fine that will be deducted from your deposit for every negative review . . . placed on any internet site by anyone in your party.” Not sure about you, but this would automatically want me to take my business elsewhere.
The hotel later claimed they weren't serious about the fines and wrote on their Facebook page that it “was put on our site as a tongue-in-cheek response to a wedding many years ago. It was meant to be taken down long ago and certainly was never enforced."
But even though the policy has now been removed from the inn’s site, many people don’t believe the hotel has changed their ways. In fact, they are known for getting a bit defensive when it comes to Yelp reviews, posting rebuttals to the negative comments like, “she made all of this up,” and that the review was “mean spirited nonsense.” Guess they didn’t need Yelp to ruin their reputation…they did that all on their own.