Just 24 hours after apologizing for suffocating a puppy on one of their flights, United Airlines is offering another mea culpa. A west coast family is moving to Kansas – and decided to fly.
They took their German Shepherd, Irgo, along – though he was flying in the cargo hold. Imagine the Swindle family’s shock when they turned up at the United cargo facility…and were given a Great Dane instead.
As for Irgo – he was in the air…and flying to Japan. “He’s a 10-year-old dog,” says Kara Swindle. “I don’t know if he can survive the flight.” We’ll find out later today as United is promising to send the pooch to his humans, but in the meantime – there’s a lot of explaining to do.
"An error occurred during connections in Denver for two pets sent to the wrong destinations,” the company says in a statement. “We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened."
And on this flight – there should be a lot less confusion as Irgo will reportedly be flown first class.